Team Tate is more than eager to help with any questions that you may have about your Apple or PC Service, Repair, or Sales questions. Our team is comprised of Apple-Certified technicians and professional personnel to help assist you with any needs.
Here are our top Frequently Asked Questions:
Do I Need An Appointment?
No. You do not need an appointment to be seen. But we do recommend you to create an appointment in order to reassert a faster diagnostic turnaround time. Click here to schedule yours today!
2. How Long Will It Take or What is the Turnaround Time?
For appointments, depending on the device, diagnostics are given within an hour after your appointment is scheduled. For walk-ins, depending on the device, diagnostics are promised within 24-72 hours. Once we discuss your diagnostic with you, we are able to give an estimate of the time it may take for your repair. Our certified technicians understand the urgency for technology, so they are working diligently to make sure your devices are processed in a timely manner.
3. Why Do We Charge A Diagnostic Fee?
You will be charged $0 for work that’s covered under AppleCare or specific Apple warranty. For work outside of warranty coverage, we charge a small diagnostic fee of $100 which is applied directly toward labor, parts and the full cost of the repair. Many repairs are covered by this fee. This also goes for all PC Computer check-ins as well.
Although Mac users are incredibly intelligent and often know what’s wrong with their machine; we always run diagnostics on every machine to be 100% sure that we are fixing your exact problems. We ensure that there are no issues once your machine is returned to you. Sometimes, we even identify that the problem is something less expensive like a cable or connector. Confirming the issue upfront, avoids wasting your valuable time.
4. What is Covered Under My Apple Warranty or My Apple Care?
Most of your Apple hardware comes with a one-year limited warranty and up to 90 days of complimentary technical support. You can extend coverage by clicking here. In general, however, warranties typically cover hardware problems caused by manufacturer defects and in the course of normal use. For all repairs, we begin your service appointment by checking your warranty status with Apple to let you know what is covered.
We can also help with Apple’s Exchange and Repair Extension Programs, which are typically at no cost to you. Please be sure to provide us with a CS code from Apple so that we can honor your service free of charge.
5. What is the Difference between Third-Party Repair Shops and TCSi?
It's simple. We are an Apple Authorized Service Provider, meaning we provide Apple-certified services and parts and the others do not.
Although, we are not far from the Apple Store we are able to fix out-of-warranty repairs using Apple genuine parts. This helps keep your Apple device in compliance with Apple repair guidelines and keeps you from having any issues that can be caused by third-party parts.